Tyler’s dad, Bill, is the founder and lead designer and uses his extensive expertise to spec out the best equipment for each feed mill’s needs. Bill began selling Sprout equipment right from the beginning. In the 1980s, when he was performing maintenance services, it seemed he encountered a belt-driven sprout pellet mill in every facility in New England. “They were everywhere and, at that time, Sprout was also building complete feed mills, so they were the competition. Learning to work with them was a must.”
Today, NEM chooses ANDRITZ equipment because of their unmatched customer support and machine quality, and because they have locations in Ontario and Muncy, a member of the ANDRITZ service staff is never more than just a few hours away. And the fact that the products are made in the USA is also a significant contributing factor.
“When ANDRITZ purchased Sprout, it opened up a lot of additional resources and opportunities for us, beyond feed milling. Our ANDRITZ sales manager, Lloyd Bier, introduced us to several biomass opportunities where we have been able to be a very successful millwright partner.”
“Lloyd and all of the Andritz staff we have worked with are supportive and attentive. Lloyd goes the extra mile and shows up at customer installations to make sure the equipment is correctly installed and fulfills the customers’ expectations. Our customers spend a lot of money on this equipment, so we appreciate a partner who makes the customer feel like their investment is worthwhile.”
“All of these factors can impact our reputation as a premier millwright so, it makes it easy to choose ANDRITZ for the next job, knowing that they will do whatever it takes to help us and the miller be successful and achieve our goals.”