Service power in the USA

Full service provider for all technologies

For decades, ANDRITZ Inc. in Spartanburg, SC and the extended workbench ANDRITZ SHW in Torrington, CT have been a central service hub for ANDRITZ Nonwoven & Textile and the first point of contact for customers in the United States and Canada for all service and support issues.

The primary focus is on all service activities for the technology areas of calender, spunlace, needlepunch, textile recycling and airlay. This includes all activities to keep customers' systems and equipment in good working order or to renew or upgrade them: This includes the spare parts business and stocking important spare parts components for the above-mentioned technology areas.

In addition to the daily business of shop service, ANDRITZ Inc. offers tailor-made modernizations, upgrades, re-localizations and above all, very importantly, audits, either live face2face or via video call.

John Jewett, Service Manager at ANDRITZ Inc, a true veteran for all service issues for Nonwoven & Textile is, like his colleagues, always available to answer questions.

John, ANDRITZ Nonwoven & Textile Service in the USA, what is the split between Spartanburg in the South and ANDRITZ SHW in Torrington?

John Jewett: Here in Spartanburg we offer the full service - spare parts, upgrades, consulting and audits, modernization, on-site visits for most technology areas such as needlepunch, calender, spunlace, textile recycling machines etc. and are a true full service provider. Our colleagues in Torrington support us with roll service, especially for nonwovens and paper calenders. These are two areas in which ANDRITZ has been represented on the North American market for a very long time and the installed base is correspondingly large.

How long do repair times currently take at ANDRITZ Inc.

John Jewett: The million dollar question (laughs), no seriously, due to constant modernization we are getting better and better and have standardized numerous repairs and can achieve approx. 4 weeks for inspections, grinding work or machine tests due to defined workflows. This is not the end of the story and we are constantly trying to optimize ourselves. In special cases, we try to evaluate a time frame with the customer in advance in order to create planning security for the customer and for us.

How many colleagues currently work in the ANDRITZ Inc service department?

John Jewett: Our team here at the site comprises a total of 46 colleagues, 39 of whom are directly entrusted with service tasks. There are 11 in Torrington.

This includes sales colleagues, project managers, 16 colleagues in the roll repair store and FSEs for process mechanics and automation. There are also managers in the spare parts area, in coordination and scheduling and, of course, in support and operations. Some of our colleagues have been with ANDRITZ for a very long time and we are a really well-coordinated team. As I said, there is always room for improvement and we work on this every day.

Finally, a personal question for you John: What do you enjoy about working in Service at ANDRITZ?

John Jewett: It's working with people and it's very exciting. No two days are the same and yes, sometimes customers give you exciting challenges. Accepting and solving them is also a great success for me personally.

It's also great to see, for example, how a calender roll is overhauled and how it is effectively reborn and restored to its former brilliance so that the customer can continue to work productively with it. That's quite fascinating.

Thank you John!

For more information, ask John for Nonwoven & Textile service in North America: