INTERPERSONAL COOPERATION PAIRED WITH A FOCUS ON SOLUTIONS
When problems occur unexpectedly, it becomes especially clear how well the cooperation between the project partners and employees works. “In the project management team, we were pleasantly surprised by how quickly and easily the project members overcame unforeseen challenges,” said Holzer. “Solutions were found before the topics were brought up in the team meeting. It was very remarkable.”
“Problems like this are inevitable,” states Sautter. “In such cases, we benefit from the solutionoriented approach of our employees – for example, when a colleague takes a part to the workshop in Graz, repairs it there, and immediately brings it back again.”
FLEXIBLE SOLUTIONS AND FUTURE POTENTIALS
For Ernst Kerschhofer, Vice President Paper Machine Service at ANDRITZ, a flexible approach was an important factor in modernizing the headboxes. “The very tight deadline was only possible thanks to optimized logistics. When rebuilding such complex system parts, you always have to expect unforeseen challenges, but we managed to keep to the schedule,” emphasizes Kerschhofer.
ANDRITZ’focus on always finding flexible solutions for the customer pays off when changes have to be made at the last minute. “We were still able to integrate new technologies into the rebuild relatively late in the process,” adds Holzer. And not only ANDRITZ and MM benefit from overcoming all these challenges. All of ANDRITZ's other customers do, too. “Every day is a school day,” emphasizes Andreas Pfennich, Senior Project Manager Paper & Board at ANDRITZ. “Each project is complex and challenging. No matter how much experience you already have, you always take away something new for future projects.”