Assistance App – after arrival
1. Keep your mobile number always up-to-date (emergency support)
The Assistance app is connected to the ANDRITZ Group global emergency procedures. This is why you need to ensure to always keep your correct mobile number saved in your profile of the Assistance App up-to date (E.g. you buy a local SIM card in your destination country.). This is the number the ANDRITZ Travel Helplines and Corporate Security will use to contact you in an emergency. Watch the next video on how to update your mobile number.
2. Location Based Alerts – receive immediate information and advice about major incidents near your current location
The app can inform you via push notification about major incidents (Protests, terror attack, taxi strike, adverse weather conditions, airport closures, epidemics, etc.) and provide you initial advice on how to deal with the situation. This is called location based alerts. Watch the next video on how to activate this service.
For basic information (first steps) and video support about the app go to this site.
Need Support?
Please visit the support page of International SOS or contact onlinehelp@internationalsos.com (copy corporatesecurity@andritz.com) making reference to ANDRITZ membership number “31ACMA571732”.