Assistance App – after arrival
1. Keep your mobile-phone number always up-to-date (emergency support)
The Assistance app is connected to the ANDRITZ Group global Travel Risk Communication and crisis management tool (TRICO). TRICO uses the e-mail address and mobile-phone number stored in the user profile of the app. This is why you need to ensure to always keep your correct mobile-phone number up-to date (E.g. you use a local SIM card in your destination country; once you travel home you have to change it back to your mobile-phone number of your home country.). To check/update your mobile-phone number go to “Profile”=> "Contact Details" => “Type of Number” => "Mobile". This is the number ANDRITZ will use to contact you in an emergency.
Include international country dialing code preceded by a „+“ (e.g. + 43 for Austria, + 1 for US, + 62 for Indonesia)
2. Location Based Alerts – receive immediate information and advice about major incidents near your current location
The app can inform you via push notification about major incidents (Protests, terror attack, taxi strike, adverse weather conditions, airport closures, epidemics, etc.) and provide you initial advice on how to deal with the situation. This is called location based alerts. Watch the next video on how to activate this service.
For basic information (first steps) and video support about the app go to this site.
Need Support?
If you have issues with app download / version up-date or log-in: Contact your local ANDRITZ IT support . If the problem is related to the log-in => mention to IT that it is related to ANDRITZ single sign on to International SOS Assistance App.
For other issues visit the support page of International SOS. . If required provide ANDRITZ membership number “31ACMA571732”.
If previous support options fail, contact corporatesecurity@andritz.com