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Service & Support

Focus on high productivity, reliability and performance

To ensure the reliability of your machines and processes and maintain good product quality, it is essential to keep your machine’s vision system at its optimal level throughout its entire lifecycle. We strive to be your partner in continuous development by providing you with the latest advancements in vision systems.

We offer upgrades for your existing camera system, to optimize its performance. Our full-scale service portfolio includes everything from 24/7 connected remote services to preventive maintenance and smart spare parts services.

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Service Agreement

Regular scheduling and proactive service can decrease maintenance costs, optimize production quality, and minimize web breaks. The Service Agreement is customized to meet each mill’s individual needs. You can select services from our modules to ensure smooth system performance and modify the agreement as needed. Our collaboration through the Service Agreement ensures continuous system performance improvement.

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Remote Services

We offer Remote Services for web inspection and monitoring systems to resolve issues from anywhere, anytime. Our team ensures high-performance levels and quick response times. Over 90% of issues can be resolved remotely. We provide comprehensive reviews and suggestions to enhance system performance. Count on us for timely support, available 24/7.

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Spare Parts & Repair services

Procemex provides readily available OEM spare parts with the right software and setups, along with repair services for cameras, lights, and PCs. We maintain comprehensive spare parts inventories globally and can set up one at your site for critical parts.

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System Modernizations & Virtualization

Upgrade your system with our modernization packages for better performance and extended lifecycle. Enjoy flexible and cost-effective upgrades in smaller steps.


To ensure a fast recovery from unexpected situations, we can have your existing system virtualized resulting in improved data security and reduced downtime.

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System Security & Software Updates

Annual software updates improve system performance, maximize its lifespan, and offer new features with improved data security. We plan and execute updates effectively and systematically with a service agreement, ensuring smooth system operation. Our data and system security services provide secure data backups, ensuring fast and reliable system start-up in case of problems or system failure.

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Onsite Services

With our Onsite Services, you can ensure maximum reliability and optimal performance of your vision systems. We offer systematic and continuous system audits, along with well-scheduled onsite maintenance services, to guarantee a reliable operation of the paper machine’s vision system. This, in turn, enables you to optimize the entire papermaking process, ensuring its smooth and efficient functioning.

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Training

The effectiveness of a Web Inspection and Web Monitoring system relies heavily on the operators utilizing it. Our goal is to ensure that you maximize your investment by providing your operators with the necessary skills to achieve success. We offer a diverse range of operator training programs tailored to your specific needs.

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System Extensions

We develop future-proof systems that are also backward compatible. Our systems can adapt and extend easily to meet changing demands, enabling significant cost savings without investing in a new system. With our System Extensions, you can enhance your current Procemex WMS/WIS system with new functionalities. Our hardware and software are fully compatible with our older systems and can be customized to meet your production requirements.

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"We are committed to supporting your vision system’s best performance and optimized maintenance throughout its lifecycle."